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Delivery

We use our preferred couriers for all online orders which require delivery. We use next day delivery services for most parts of the UK as standard, except offshore islands, Highlands and Northern Ireland.

Customers requiring UK offshore islands, Highlands and Northern Ireland please contact our Artists Surfaces team on 020 7561 8191 or email artistsurfaces@johnjones.co.uk who will be happy to arrange and quote for deliveries to these areas.

Saturday and Sunday are not normal working or delivery days.

Lead times:
Stretcher Bars: 3 - 5 working days
Canvases: 5 - 10 working days
Wooden and Aluminium Panels: 10 – 15 working days
Materials: 2 – 3 working days

Returns:
Please note, due to the bespoke nature of our products we will only accept returns if there is a fault with the product. Any fault must be notified within 48 hours of receipt.

Charges:
Our delivery charge for Mainland UK is starts from £20, with increase depending on weight and quantity.